Privacy Policy

Last Updated: 11 June 2025

1. Introduction

This Privacy Policy describes how Induso ("we," "us," or "our") collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and surname
• Contact information (email address, phone number, physical address)
• Identity number or passport number
• Company information (if applicable)
• Financial information (for payment processing)
• Device and usage information
• Any other information you voluntarily provide to us

2.2 Collection Methods

We collect personal information through:

• Direct interactions (when you contact us or use our services)
• Automated technologies (cookies and similar tracking technologies)
• Third-party sources (with your consent)

3. How We Use Your Information

We process your personal information for the following purposes:

• To provide and maintain our services
• To communicate with you
• To process payments and transactions
• To comply with legal obligations
• To improve our services
• To send you marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of vital interests

5. Information Sharing and Disclosure

We may share your personal information with:

• Service providers and business partners
• Legal authorities when required by law
• Third parties with your consent

We ensure that all third parties maintain appropriate security measures to protect your personal information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access
• Accidental loss
• Destruction or damage
• Unlawful processing

7. Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing
• Withdraw consent
• Request restriction of processing
• Data portability
• Lodge a complaint with the Information Regulator

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

9. International Transfers

If we transfer your personal information outside South Africa, we ensure:

• Appropriate safeguards are in place
• The recipient country has adequate data protection laws
• You have given informed consent

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze usage patterns
• Personalize your experience
• Remember your preferences

You can control cookie settings through your browser preferences.

11. Children's Privacy

We do not knowingly collect personal information from children under 18 without parental consent. If we become aware of such collection, we will take steps to delete the information.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through:

• Website notifications
• Email communications
• Other appropriate means

13. Contact Information

For any privacy-related inquiries, please contact us at:

Induso
031 880 0274
sales@induso.co.za

14. Complaints

If you believe we have violated your privacy rights, you may:

1. Contact us directly to resolve the issue
2. Lodge a complaint with the Information Regulator
3. Seek legal recourse through the courts

By using our services, you acknowledge that you have read and understood this Privacy Policy.